Shipping
When will my products be dispatched?
Our turnaround time is 7 working days, so your products will be dispatched within this period. If an item is out of stock, we’ll contact you with an update to detail the delay and ask you how you’d like to proceed.
How are my products shipped?
Depending on size, quantity and shipping method, orders are shipped by Royal Mail, DPD, USPS or P2P. They will be dispatched directly from the printers.
The packaging for different products is varied, but it’s all eco-friendly. The vast majority of parcels ship plastic-free, with the only exception being framed prints which ship wrapped in biodegradable bubble wrap to prevent the glass from breaking.
Will I be able to track my products as they’re shipped to my customers?
Yes, but only if you’ve upgraded your service to Recorded or Courier. When shipped to the UK, Royal Mail’s Recorded service is only tracked on collection and delivery – if you want to track UK parcels in more detail you’ll need to use the Courier option. Both Recorded and Courier offer detailed tracking for all orders shipped outside the UK.
Where can I find my parcel tracking information?
Your tracking code will be included in the dispatch notification sent to your email address. Please allow 48 hours for USPS tracking and this can be found on the order tracking page in your Inkthreadable account.
When will my products be delivered?
This depends on the courier handling your parcel:
UK:
- Royal Mail 24 services: 1 to 3 days
- Royal Mail 48 services: 2 to 5 days
- Courier: Next working day
What if my order doesn’t arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time.
If an order does not arrive, we always recommend asking the customer to check at their local post office and confirm their address before contacting us. Please also note that we must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
Returns
Do you accept returns or exchanges?
Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges. You’ll need to handle all customer returns yourself if it’s due to your customer changing their mind, exchanging or any other reason other than a product fault.
Detail your returns policy carefully on your store, including your returns address, since we can’t accept customer returns on-site.
If products are returned to sender due to delivery failure we will contact you to let you know and to arrange redelivery. The shipping costs will need to be paid again.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Email or send a message on live chat with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.